Features:

• Omnichannel support: Engage with customers through multiple channels, including phone, email, chat, and social media.
• Case management: Manage customer cases efficiently with a centralized system that tracks all customer interactions.
• Knowledge management: Empower agents with a comprehensive knowledge base that provides quick access to the information they need.
• Agent productivity tools: Enhance agent productivity with tools such as automatic call distribution, skills-based routing, and performance analytics.
• Customer self-service: Empower customers to find answers and resolve issues on their own through self-service portals and knowledge bases.
• Reporting and analytics: Gain valuable insights into customer behavior and identify areas for improvement with robust reporting and analytics capabilities.
• AI-powered insights: Leverage AI-powered insights to proactively identify customer needs and trends, and deliver personalized experiences.
• Integration with other Microsoft products: Seamlessly integrate with other Microsoft products such as Dynamics 365 Sales, Marketing, and Power BI for a complete view of the customer journey.

Geniş bir hizmet ve ürün yelpazesinde hızlı erişim sağlayarak aramanızı basitleştirir, size zaman ve çaba kazandırır.